Buyer FAQ

Everything You Need to Know Before You Order

Answers to the most common questions from international B2B buyers -- covering product selection, custom sampling, quotation, and shipping.

Category 01

Product Selection

6 Questions
What is the difference between PVC and PE tarpaulins? Which one should I choose?

PVC tarpaulins are coated or knife-scraped fabric composites -- heavier, more durable, excellent UV/tear/fire resistance. Ideal for truck covers, construction site covering, industrial tents, and long-term outdoor use.

PE tarpaulins are lightweight polyethylene woven sheets -- more economical, easy to fold and transport. Best suited for temporary shelters, agricultural covers, and pond liners where cost efficiency matters.

If you need fire-retardant or anti-static certification, PVC is the only option. For seasonal or disposable use, PE offers better value.

What weight (GSM) range do your PVC tarpaulins come in?

Our PVC tarpaulins are available from 300 GSM to 1,100 GSM, covering light-duty, medium-duty, and heavy-duty industrial applications. Common standard options include 450 GSM, 600 GSM, 750 GSM, and 900 GSM.

Custom weights outside this range are also available upon request. Please share your intended application and we will recommend the most suitable specification.

Do your products meet fire-retardant or anti-static standards?

Yes. Our PVC products support fire-retardant (FR) and anti-static treatment during the manufacturing process. We hold ISO9001, ISO14001, ISO45001, and CE certifications, and can provide relevant test reports upon request.

Please specify your target market's required standard (e.g., EN 13501, NFPA 701, AS/NZS) at the inquiry stage so we can confirm compliance before sampling.

What colors are available for your tarpaulins?

Standard stock colors include blue, green, grey, white, black, and orange. Custom Pantone or RAL color matching is available for OEM orders with a minimum order quantity.

For pattern printing (camouflage, logo, branding), please provide your artwork file and we will confirm feasibility and MOQ during the quotation stage.

Can you supply industrial air ducts alongside tarpaulins in the same order?

Absolutely. We are a one-stop manufacturer covering both PVC/PE tarpaulin products and industrial aviation-grade air ducts. Combined orders are welcome and can be consolidated into a single shipment to reduce your freight cost.

I'm not sure which product fits my application. Can you help me choose?

Yes -- our technical team is happy to guide you. Simply describe your use case (application environment, load requirements, climate conditions, certifications needed) and we will recommend the right material, weight, and finish.

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Category 02

Custom Sampling

5 Questions
Can I request a sample before placing a bulk order?

Yes. We strongly encourage sampling before bulk commitment. Standard material swatches (A4 to A3 size) are available free of charge -- you only cover the courier fee. For custom-spec samples (specific size, color, or printing), a sample fee applies and is deductible from your first bulk order.

How long does sample production take?

Standard material swatches: shipped within 1-3 business days.

Custom-made samples (cut-to-size, printed, or fabricated): typically 5-10 business days after artwork/spec confirmation. Complex products (e.g., finished truck covers or tents) may require up to 15 days.

Can you print our logo or custom pattern on the tarpaulin?

Yes. Our in-house printing team supports full-color pattern printing, logo branding, and camouflage designs. Please provide your artwork in AI, PDF, or high-resolution PNG format. We will produce a digital proof for approval before printing.

MOQ for printed orders varies by design complexity -- please contact us for a specific quote.

Can samples be adjusted if the first round doesn't meet my requirements?

Absolutely. We support iterative sample revisions. After receiving your feedback, our R&D team will adjust the specification and produce a revised sample. We recommend providing clear written feedback with photos or measurements to speed up the revision cycle.

Most revision rounds are completed within 3-7 business days.

What is the MOQ for OEM/ODM custom orders?

MOQ varies by product type and customization complexity. As a general reference:

  • PVC/PE roll material: from 500 meters
  • Finished tarpaulins (cut & hem): from 200 pieces
  • Printed or branded products: from 500 meters or 300 pieces

For smaller trial orders, please reach out -- we will try to accommodate within our production schedule.

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Category 03

Quotation & Pricing

5 Questions
How do I get a formal quotation?

Send your requirements to tarp@jxtarp.com including: product type, material spec (GSM, color), dimensions, quantity, and any special requirements (FR, printing, etc.). We will issue a formal PI (Proforma Invoice) within 1-2 business days.

Are your prices FOB, CIF, or EXW? What trade terms do you support?

We support EXW, FOB (Qingdao/Tianjin), CIF, and DAP terms. FOB Qingdao is the most common choice for bulk sea freight. Please specify your preferred Incoterm when requesting a quote so we can include freight estimates accordingly.

What payment methods do you accept?

We accept T/T (bank wire transfer) as the primary payment method. Standard terms are 30% deposit before production, 70% balance before shipment. For long-term partners, L/C at sight can be arranged for large orders. Contact us to discuss flexible terms.

Can I get a better price for larger order volumes?

Yes. As a factory-direct manufacturer, our unit price decreases with higher order volume. We offer tiered pricing based on quantity -- typically with meaningful discounts starting from full-container (FCL) orders. Please share your target quantity and we will provide the most competitive pricing.

How long is a quotation valid? Can prices change after I confirm?

Standard quotations are valid for 30 days from the issue date. Once a contract is signed and deposit received, the agreed price is locked regardless of raw material fluctuations. We recommend confirming orders promptly during periods of volatile resin or energy pricing.

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Category 04

Shipping & Delivery

5 Questions
What is the typical production lead time for bulk orders?

Standard bulk orders are produced within 15-25 business days after deposit confirmation and spec approval. Complex OEM/ODM orders or large volumes may require 30-40 days. We will confirm the exact schedule in the contract.

We operate 3 full production lines with 36 machines, ensuring reliable output capacity even during peak seasons.

Which shipping ports do you use, and what shipping methods are available?

We primarily ship from Qingdao Port (nearest to our factory in Jinan). Tianjin Port is also available. We support:

  • Sea freight (FCL & LCL) -- most cost-effective for bulk orders
  • Air freight -- for urgent small shipments or samples
  • Express courier (DHL/FedEx/UPS) -- for samples and small parcels
Can you provide all export documents (packing list, B/L, certificate of origin, etc.)?

Yes. We are an experienced export manufacturer and provide a full set of shipping documents including: Commercial Invoice, Packing List, Bill of Lading (B/L), Certificate of Origin (CO), and Quality Inspection Report. Additional documents (fumigation certificate, phytosanitary, form E/A/F for FTA) can be arranged upon request.

What happens if goods arrive damaged or with quality issues?

All goods pass our strict full-process QA/QC inspection before shipment. In the rare event of quality discrepancies, please document the issue with photos and contact us within 7 days of receipt. We will investigate promptly and offer replacement, credit, or refund depending on the situation.

Our long-term client relationships are built on this commitment to after-sales responsibility.

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Can I arrange my own freight forwarder to pick up from your factory?

Yes. You are welcome to use your own freight forwarder on an EXW or FOB basis. Our factory address is No. 319, Jiqi Road, Huaiyin District, Jinan City, Shandong, China. Please coordinate pickup timing with our logistics team at least 3 days in advance.

Still have questions?

Our export specialists respond within 1 business day.